Home Travel News & Insights Head of cloud at Amdocs talks about difficulties in customers’ cloud journeys

Head of cloud at Amdocs talks about difficulties in customers’ cloud journeys

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Head of cloud at Amdocs talks about difficulties in customers’ cloud journeys

Head of cloud at Amdocs talks about difficulties in customers' cloud journeys

At the yearly IT World Canada Digital Transformation Conference, ITWC chief details officer Jim Love took a seat with Deborah Koens, the local head of cloud expert services at Amdocs Americas, to go over the difficulties that companies deal with in their cloud adoption journeys.

Amdocs is commonly referred to as an international supplier of software application and services to telecoms and media business, however the business now primarily explains itself as an international leader in improvement, Koens discussed.

This, she included, can be credited to the business's increased concentrate on cloud at scale, particularly in extremely controlled markets, with its partnership with the 3 hyperscalers: Google, Microsoft and Amazon Web Services.

She kept in mind that a person location customers at Amdocs generally have obstacles around is improving their security and bringing that to the cloud.

“It's appealing to approach security the manner in which you've constantly done it. It can be costly to alter,” she stated. “It can be frustrating and challenging, and it can be tough to validate that financial investment. And consumers are extremely worried about compliance, so they do not always wish to touch what's currently working. If you do not make those modifications, and you do not change for security in the cloud, you do not always get the advantages that you were looking for.”

Amdocs likewise looks for to not just assist customers automate lengthy and intricate procedures in their cloud improvement journeys, however likewise individualize that automation to truly show what the customer is doing, so that they see the real worth of that modification.

A great deal of companies are likewise battling with moving their maker discovering operations out of the sandbox and into production, Koens included.

“All of the important things that permit a client to do intricate procedures– that's in our DNA, therefore we take that mix of approach and engineering and we bring it to artificial intelligence. And truly, I believe that it's going to serve us well as we move into this emerging discipline.”

Amdocs will continue to enhance the general digital experience of its conventional customers in the telecom market, monetary services, and more, Koens included.

“We want making individuals effective in the cloud. We constantly state, offer us your difficult and insane jobs, and that's the ones we desire to work on.”

You can see the whole conversation on YouTube.

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