Home Travel News & Insights Taiwanese airline company creator takes a trip to Japan to apologise to stranded travelers

Taiwanese airline company creator takes a trip to Japan to apologise to stranded travelers

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Taiwanese airline company creator takes a trip to Japan to apologise to stranded travelers

Taiwanese airline company creator takes a trip to Japan to apologise to stranded travelers

travel Taiwanese airline company creator takes a trip to Japan to apologise to stranded travelers

Starlux Airlines creator Chang Kuo-Wei took a trip to Japan's Narita airport to apologise to angry travelers. News18.

To personally apologise to airline company guests who were stranded overnight after a flight was postponed and cancelled, the creator of a Taiwanese airline company flew to an airport in Japan, in a very first of sorts.

Chairman of Starlux Airlines Chang Kuo-Wei took a trip all the method to Tokyo's Narita Airport in Japan previously today to apologise to the 308 stranded guests due to the hold-up of an arranged flight, according to a report by Taiwan News.

In a video, the creator declared that the hold-up was because of strong winds which did not encourage the furious crowd at the airport.

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According to Chang, X803 which was expected to fly on May 6 was initially postponed due to an upkeep check of the airplane. After the check, the cabin team had actually surpassed their working hours.

A traveler shared the upgrade on his Facebook group Complaints Communal where he exposed he was at first set up to board his flight JX803 at 3:45 pm however was postponed to 4:20 pm without a description.

Irritated travelers awaiting their was familiar with that earlier 2 flights had actually been postponed due to strong winds at Narita. They believed the hold-up took place for the very same factor and patiently awaited a long time.

At about 5:30 pm, a Starlux Airline agent notified the guests that the business was preparing to move guests from JX801 to JX803. The traveler stated that considering that the start, JX803 had actually not been postponed due to the weather condition however rather for benefit. “As (the airline company) did not wish to send out another aeroplane to transfer guests on JX801, the time of travelers on JX803 was compromised so guests on JX801 might be flown back together,” he included.

Starlux Airlines didn't supply either water or food after the travelers boarded the flight at 7 pm and likewise revealed that the initial cabin team had actually surpassed their optimum working hours which even more postponed the flight till 11 pm.

Later on, the airline company guaranteed a complete refund.

The travelers de-boarded the flight and were asked to invest the night at the terminal. While engaging with upset travelers the Starlux creator stated that the Narita Airport at first accepted delay the start of its curfew till 12:30 am however later on went back on its word.

The guests were anticipating a description from the creator about the choice taken of combining 2 flights which went unanswered.

The initial flight was expected to remove at 6 am on May 7 however was once again postponed by 2 hours. The stranded guests were not provided food, water or coupons in the early morning and needed to purchase their breakfast by themselves, which exacerbated a currently tense scenario.

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