Guests on a Delta Airlines flight headed to New York from Ghana declared that they were starved for hours and informed to “be grateful” after the aircraft diverted due to mechanical problems and arrived at a remote island for almost 12 hours.
Delta Flight 157 diverted to an airport on Terceira Island in the Azores on Friday out of “an abundance of care” as the airplane had actually started to go through a “mechanical problem with a backup oxygen system.”
“Delta flight 157 from Accra to New York-JFK diverted to Lajes Airport following a mechanical problem that needed observation,” Delta stated on Friday in a declaration to Pulse. “The airplane landed securely and an alternate airplane is en path to Lajes Airport from Lisbon to assist our consumers quicker get to their last locations while the initial airplane is examined by upkeep specialists. We ask forgiveness to our clients for the hold-up in their journeys.”
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Guests nevertheless, required to Facebook to declare that the experience was a problem.
In a prolonged post, Nana Asante-Smith stated that 5 hours into the flight, the pilot revealed that the airplane would be making an emergency situation landing due to low oxygen, with the traveler declaring that the flight attendants were “kind and mild” which “the regrettable circumstance was not in Delta's control.”
When the aircraft landed, Asante-Smith declares that the airline company showed a “careless neglect for human life and wellness. While team members were shuttled to a hotel, guests needed to go to a portioned part of the airport and might stagnate around easily due to the fact that they did not have the correct passport documents or visas.
With restricted access to the airport and no Delta team, Asante-Smith claims it was tough to discover food.
“After pleading and pleading, we got paper bags with ham sandwiches (that lots of might not consume due to dietary limitations related to pork), juice boxes and cookies/crackers,” she composed. “Still, no main statements or updates from Delta as guests rushed to rebook linking flights, demand clearness about the circumstance we discovered ourselves in.”
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Travelers on social networks stated that the airport conditions were “uneasy” which airport agents informed them not to begin “a transformation” and “be grateful for a 2nd opportunity at life.”
“We were deserted by Delta and dealt with like intruding roaches by airport agents on Terceira Islands,” Asante-Smith composed. “We were (and are) physically, psychologically, and mentally tired.”
The flight ultimately left and landed at JFK after 12 hours on the island.
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One traveler called Kiaundra Eggleston required to X to publish video footage of the scene inside the airport, as annoyed guests attempted to understand the circumstance and discover an escape.
This female associate informed us we need to be grateful that they permitted us to be here and our aircraft didn't crash in the sea pic.twitter.com/AwOR2jPp2I
— Kiaundra Eggleston (Smith) (@KiaundraSmith) September 9, 2023
pic.twitter.com/pFPlb7RaJ2
— Kiaundra Eggleston (Smith) (@KiaundraSmith) September 9, 2023
A Delta representative informed Expert that clients were supplied with refunds, and the failure to assist guests once they showed up back in New York related to bad weather on the East Coast.
Delta Airlines did not right away react to Business owner‘s ask for remark.
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