While on his flight from Jakarta back to Singapore, one guy lost his baggage including $3,000 worth of products.
The visitor surnamed Xiao, informed Shin Min Daily News that he and his household took AirAsia flight QZ264 from the Indonesian capital on June 5.
After getting here in Singapore, the household waited on their baggage at the belt over in Changi Airport for about 20 minutes prior to understanding that something was awry.
“My medium-sized black travel luggage consisted of fragrances and some keepsakes I purchased overseas. It weighed about 9kg and deserved about $3,000,” stated the 56-year-old salesperson.
Nervous to discover his possessions, Xiao stated he went to the lost and discovered counter at Changi Airport to make a query.
He was presumably informed off by a counter personnel, who threatened to call the cops on him for raising his voice.
“I was extremely distressed at that time, I wasn't sure if somebody took my travel luggage, or if I left it in Jakarta. The travel luggage consists of a great deal of important products, so I may have sounded a bit severe. [the staff] didn't comprehend my issues.”
Xiao informed the Chinese daily that the personnel ultimately asked him to submit a lost and discovered report, and was informed that he would get a reaction in a week.
“I waited a week, I've likewise called and emailed them however they have not called me about my baggage. I do not understand what to do,” stated Xiao.
Xiao stated that AirAsia called him last Saturday, stating that they were not able to find his missing out on travel luggage.
The airline company provided to compensate him US$ 180 (S$ 243), however Xiao stated he turned down the deal.
“The products in the baggage deserve $3,000, and they're just going to compensate me US$ 180, it's unfair.”
According to AirAsia's site, travelers who lose their travel luggage might call the airline company's client service for aid.
AsiaOne has actually called AirAsia to find out more.
In reaction to Shin Min's inquiries, a representative from Changi Airport Group stated that the guest ought to get in touch with AirAsia concerning their missing baggage.
They included that they need more information from the traveler relating to the counter personnel's mindset prior to they might examine the matter.
READ ALSO: 10 suggestions on how to handle lost travel luggage